Polaris is working hard to produce safe, high-quality Slingshot vehicles. We, along with many other industries, have experienced pandemic-related supply chain constraints, shutdowns and logistical challenges that have caused disruptions in our manufacturing processes.
Polaris is taking necessary actions to do what we can to combat these challenges, but delays remain.
These impacts coupled with increased consumer demand across all product lines have created longer-than-ideal production lead times. Polaris is sourcing supplies and materials as quickly as possible and has also ramped up production to fulfill orders. We recognize this is a frustrating time for consumers that are excited to receive their new vehicles. We apologize for these issues, but know that Polaris is working diligently to produce and ship new products to dealerships to fulfill orders. Unfortunately, at this time orders may take 12+ weeks to ship out from the factory.
Your dealership has the most up-to-date information related to your shipment timing. We continually provide dealerships with updates about order time frames within their dealer portal.
Thank you for your patience and for choosing Polaris Slingshot.
How do I check the status of my order?
We now have an online order tracking portal available to view your Slingshot order status! Sign up for a Polaris Account and visit the Vehicle Orders page to see when your vehicle is scheduled to be built and delivered to your dealer.
To get started, create an account by visiting the Owner Resources page utilizing the email address you provided to your dealership when you placed your order. Full instructions for setting up an account can be found in Slingshot Account Experience. A step-by-step guide for tracking your vehicle order can be found in Slingshot Order Tracking Portal.
Note that it may take 1-2 days before the timing estimate is available within your account. It is currently only available for snowmobile, ATV, RANGER, RZR and Slingshot orders, and the dates are subject to change.
I created a Polaris Account to track my order, but it isn't showing up. Why?
Once your account is created, it may take 1-2 days before the timing estimate is available. If your Orders page does not include a Vehicle Orders section or if you do see your order but without a timing estimate, try checking back again soon.
You also need to ensure you created the account under the same email address you provided to your dealership. If you continue to have issues, you may contact Polaris Customer Support at 1 (855) 853-2284.
Why did my order progress go backwards?
Some vehicles going through final preparation and inspection are deemed to not be at our high quality standards. Because of this, it is possible your order will be fulfilled by the next available machine.
My online tracker was there but then went away. What happened?
Any canceled orders or completed orders (triggered by a warranty registration via your dealership) will be removed from the order tracking portal.
For more information, contact your Slingshot Dealer.
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