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HELP CENTER

9/2/2021
Returning a Purchase

To return an online order that was delivered to your home, you can ship your return to the Polaris Returns Center. To return an order from an authorized Polaris dealership, you can also return your order by shipping to the dealer you purchased from. 

Return Policy
Returns must be received in new and unused condition, free of any cosmetic damage. This includes, but is not limited to, scratches, scuffs, stretching, dents, dirt, pet hair or any sign the product has been mounted to a vehicle. Returns must be opened within 30 days of their original delivery date. 

Shipping fees are non-refundable. Unless the product is defective, incorrect or has been damaged in transit, you will be responsible for the costs of returning the product. Damage caused to a product once it is in your possession does not make it defective.

Refunds will be issued back to the original method of payment.

Oil, fluids and Service Manuals cannot be returned. Final sale merchandise is not eligible for return.

Ship to Home
Customers are responsible for all return shipping charges unless authorized by Polaris. Use a carrier that incorporates tracking and insurance services.

All shipments must be prepaid. We do not accept C.O.D. or any similar process. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.

Follow the steps in the graphic below to return an order that was shipped to your home. 

online order return

Return by Mail

To return your order by mail, follow these steps: 

1. To open a return, contact Polaris at 1-800-303-9002 or contact us by email using the button in the footer of this page.

2. After the return is initiated, you will receive an automated email with your return number. 

3. Place your items in the original packaging, and then place them inside of a larger, outer shipping container. Be sure to pack it properly so that your item won't get damaged. To ensure faster processing of your return, please write the return number on the outside of the package. 

Address the package to: 

Vermillion Returns Center 
1997 Polaris Pkwy 
Vermillion, SD 57069

4. Ship your return to us via the carrier of your choice. Make sure to keep the tracking number!

5. Once we receive your return, it will be processed within 2 business days. Please note it can take up to 10 days for your bank to deposit your refund. 

Ship to Dealer Returns
Orders placed on Polaris branded websites and picked up at your local dealer can be returned to the dealer or mailed back to our Vermillion Return Center. Note: Return shipping fees will be covered by Polaris. 

To return your order to a dealer, follow these steps: 

1. Return your package to the dealer location from where the order was picked up. 

2. Provide the dealer with your order number and reason for return. The dealer will open a return on your behalf and provide you with a return number. The return will be shipped to the warehouse by the dealer. 

3. Your refund will be processed once the items are returned to the warehouse.

Packaging Your Return
Returned products must be enclosed in their original packaging with the original packing slip and RMA number. This includes all boxes, plastic containers, plastic bags and equivalent protecting packaging, and all tags, information booklets, instructions, stickers, etc. Products deemed to be faulty or incomplete due to customer error will be returned to you, and a refund will not be granted.

Do not use the product's original packaging as a shipping container (for example, helmets, winches, etc.). To avoid damage and ensure you are refunded, it's recommended that you pack items in the original packaging and then place them inside of a larger, separate shipping container.

Original packaging that has been torn open or damaged is considered no longer in new condition and cannot be accepted.

Address the package to: 

Vermillion Returns Center 
1997 Polaris Pkwy 
Vermillion, SD 57069

All returns are processed at this location. 

If you have any issues with your online order or would like to open a return, contact us at 1-800-303-9002 in the U.S. and 1-800-304-6067 in Canada. Have your order number and packaging slip ready, along with the item numbers you want to return. Our customer service team will open a return and provide you with a return number. You can call to open a return for items shipped to your home address and items shipped to a dealer. For further information, see the complete Online Return Policy.

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